Hey-stars return policy is a set of guidelines that outlines the terms and conditions under which customers can return or exchange products purchased from us. It's a crucial aspect of any online business, as it directly impacts customer satisfaction and loyalty.  

Key Components of our Strong Return Policy:

1. Return Window:

   • We offer a 2-day return policy for all unused and unopened products. Customers may return items for a full refund within 2 days of purchase, provided they are in their original condition and packaging. Return shipping costs are the customer's responsibility
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2. Eligibility Criteria:

   • This are conditions under which items are eligible for return. These may include:
     • Unopened, unused, and undamaged products  
     • Items with original packaging and tags  
     • Products purchased directly from your online store.
      
   • Exclusions for certain product categories like personalized items, perishable goods, or intimate apparel.  
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3. Return Process:

   • Our return process:
     • Contacting customer support
     • Printing a prepaid shipping label  
     • Packing the item securely
     • Including a return form or order number  
   • Specify the return address and any required documentation.  
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4. Refund or Exchange Options:

   • Available options:
     • Full refund: A complete refund to the original payment method.  
     • Store credit: A credit to be used for future purchases.  
     • Exchange: Replacing the returned item with a new one.
   • Specify any processing time for refunds or exchanges.
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5. Shipping Costs:

   • Determine who is responsible for return shipping costs:
     • Customer-paid: The customer covers the cost of shipping the item back to us.
     • Seller-paid: Hey-stars provides a prepaid shipping label or reimburses the customer for shipping costs.
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6. Damaged or Defective Items:

   • note damage or defective items will can't not return.
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7. Contact Information:

   • Reach out us on whatsapp